What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, email address, and phone number. When you connect a payment method such as DANA, OVO, or GoPay, we record the transaction reference and wallet identifier so your deposits
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and withdrawals can be matched to your account correctly. We do not store your full e-wallet PIN or password at any point. We also collect device and session data — your browser type, IP address, and login timestamps — to keep your account secure and detect
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unusual access. If you contact our support team, the content of that conversation is stored so we can follow up accurately. We use this information to operate your account, process payments, and meet our obligations under applicable law. We do not sell your personal data to
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third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited to what those providers need to complete your transaction. Retention periods vary by data type: account records are kept while your account is active and for a period after closure as required
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by applicable regulations. You can request a copy of your data or ask us to delete it by contacting support.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.